Treat ‘em Right Training & Services
You must connect with your front-line workers to share your brand’s promise. Treat ‘em Right offers the training and tools for these individuals to routinely exceed customer expectations and gain repeat visitors. We will help you engage your hospitality community and show leadership by providing a dynamic state-of-the-art learning experience as well as educate front-line workers on your brand and its promises.
Treat ’em Right’s custom eLearning development system brings your voice to engaging and effective online learning. We apply more than 75 years of instructional design experience to creating custom content that speaks to your specific needs. Classes will not exceed eight minutes to insure retention. The eLearning system will certainly help your hospitality community exceed customer expectations and expand their view beyond their corner.
Your campus is cloud-based so it’s easily accessible anywhere and on any device. Therefore, you can use your smartphone, tablet or computer for quick access to video eLearning. Content is easily managed on the online campus and Learning Management System as well as on your website.
The courses are designed to guide participants on a journey through real-world experiences and situations they may encounter on a daily basis. Additionally, the eLearning system includes short quizzes on the skills learned throughout each module, allowing participants to earn the designation of “Certified Hospitality Professional” (CHP).
For those organizations that prefer live classes or want to complement their e-learning, Treat ’em Right also designs and develops custom, live training that can be delivered by your own trainers.
Treat ‘em Right is adept at assessing organizations needs and finding solutions to exceed customer expectations through the following consulting services:
- Training Needs Analysis
- Training design and delivery
- Customer Expectation Surveys
- Team Building for Boards & Staff
- Coaching skills for Managers
- DISC Certified – tendencies indicator
- Insight Inventory – natural communication tendencies
- Legal and effective Interviews – built for specific job titles
- Customized Employee Orientations
Keynotes & Seminars
Phil has more than 35 years of world-class attraction management, combined with consulting, training and speaking in the travel, tourism and hospitality industry. He is one of the top speakers in the tourism industry and has spoken at numerous U.S. and International travel conferences. In addition, his keynotes and seminars offer insight into best practices by using real-time, real-world business models that have been very successful. Phil is an ideal presenter and he does his research to meet the needs of your conference.