Why Doesn’t the Industry Advertise the Skills People Learn Here?
By Phil Bruno In my line of work, I talk to a lot of employees and middle managers in the [...]
These 3 Skills will be Game-Changers for the Hospitality and Tourism Industry—and You Can Learn Them for Free
By Phil Bruno Anyone working in the hospitality and tourism industry for the past few years knows there has been [...]
Hotels Train Workers in the Personal Touch
“Technology cannot hug a repeat guest,” said George Aquino, the vice president and managing director of AHC+Hospitality, formerly the Amway Hotel Corporation, based in Grand Rapids, Mich.
St. Louis Cardinals
Phil Bruno created a customized training program after the completion of stakeholder interviews that involved all levels of staff.