Smart destination organization managers are building budgets for next year with new initiatives designed to set them apart. Many [...]
Previously community relations partners, destination organization executives are now community leaders influencing the economic success of their cities. They research [...]
By Phil Bruno In my line of work, I talk to a lot of employees and middle managers in the [...]
These 3 Skills will be Game-Changers for the Hospitality and Tourism Industry—and You Can Learn Them for Free
By Phil Bruno Anyone working in the hospitality and tourism industry for the past few years knows there has been [...]
“Technology cannot hug a repeat guest,” said George Aquino, the vice president and managing director of AHC+Hospitality, formerly the Amway Hotel Corporation, based in Grand Rapids, Mich.
Phil Bruno created a customized training program after the completion of stakeholder interviews that involved all levels of staff.