Hotels Train Workers in the Personal Touch
“Technology cannot hug a repeat guest,” said George Aquino, the vice president and managing director of AHC+Hospitality, formerly the Amway Hotel Corporation, based in Grand Rapids, Mich.
“Technology cannot hug a repeat guest,” said George Aquino, the vice president and managing director of AHC+Hospitality, formerly the Amway Hotel Corporation, based in Grand Rapids, Mich.
Phil Bruno created a customized training program after the completion of stakeholder interviews that involved all levels of staff.