If I Knew Then

In this ongoing series, we ask executives, entrepreneurs and business leaders about mistakes that have shaped their business philosophy.

The Experience Economy

What bubbles up in you when your favorite travel experience calls your name? What feelings do you think your destination, product or service invokes in your guests?

Hotels Train Workers in the Personal Touch

“Technology cannot hug a repeat guest,” said George Aquino, the vice president and managing director of AHC+Hospitality, formerly the Amway Hotel Corporation, based in Grand Rapids, Mich.

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