Service is about the tasks we perform for guests.

Hospitality is how we make them feel as we perform those tasks.

The chief function of the hospitality industry is to serve people – whether its food, lodging or a combination of these and other services.

In addition, employee training and development in hospitality is highly important for exceeding guest expectations. Workers in every facet of the destination can significantly impact the guest experience.

Treat ‘em Right designs and develops customized video training courses for employees in the hospitality industry. The training courses educate your hospitality communities on professionalism and routinely exceeding customer expectations.

Take a look at some of our Hospitality Success Stories
  • A hotel employee shakes hands with two guests.
  • reception desk with bell reception to others empathy
  • when will you return to the hospitality and tourism industry


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    Meet Phil
    World-class consultant, trainer and speaker serving cities large and small, in the travel, tourism and hospitality industries.

    Phil Bruno of Treat 'em Right