As the founder and president of Treat ‘em Right, Phil Bruno has more than 37 years in experiential marketing. Bruno works with organizations to stage on-brand experiences that routinely exceed customer expectations through custom training sessions and engaging keynote speeches.
As a trainer and consultant, Bruno has created the industry’s first customized e-learning destination awareness and hospitality skills certification program. The program has garnered more than 30,000 graduates. As a top speaker, Bruno has been invited to present at numerous U.S. and international travel conferences.
Customer loyalty is achievable by routinely exceeding expectations
Earning a B.A. in Travel, Tourism and Transportation from Parks College of St. Louis University, Bruno initially went to work for Anheuser Busch, Inc. where he remained for more than 17 years leading on-brand experiences in several locations. Here, he learned the ins and outs of staging experiences including production and management. During his tenure, Bruno continuously increased both employee and guest satisfaction to record levels.
Bruno founded Treat ‘em Right on a simple but crucial platform – Customer loyalty is achievable by routinely exceeding expectations. In today’s experience economy people rate their entire experience when purchasing products or services. Additionally, the new breed of employee is doing the same thing with their employment experience. Any organization can’t exceed customer expectations until you provide a very positive experience for its employees.