The sports and entertainment industry is larger than ever. Every event requires a variety of exceptional services to enhance the fan experience. Producing fan experiences that exceed expectations while conforming to job-specific procedures is challenging. For four to six continuous hours, venue operators have a great deal of responsibility to meet demand and exceed customer expectations.
Treat ‘em Right designs and develops customized video training courses for sports and entertainment venue operators. The training courses educate managers on interviewing and selection, coaching skills and addressing performance issues. Courses also included training for guest facing workers on professionalism and routinely exceeding fan expectations with interpersonal communication skills.