In this ongoing series, we ask executives, entrepreneurs and business leaders about mistakes that have shaped their business philosophy.
Welcome to the Great Recession, where everything has changed and the food chain has been shaken, rattled, and rolled.
What bubbles up in you when your favorite travel experience calls your name? What feelings do you think your destination, product or service invokes in your guests?
“Technology cannot hug a repeat guest,” said George Aquino, the vice president and managing director of AHC+Hospitality, formerly the Amway Hotel Corporation, based in Grand Rapids, Mich.